Your Employee Assistance Program (EAP): An Underutilized, But Very Important, Employee Benefit

Linda Greene, PHR, SHRM-CP, HR Business Partner | Jun 22, 2018

An Employee Assistance Program (EAP) is a work-based program designed to assist employees in resolving personal problems that may be adversely affecting the employee’s performance. It’s often available to both employees and their families to help workers remain productive at work.

Although this benefit is often available as part of other welfare or disability benefits, they are often little known to employees and rarely discussed by employers.

An EAP works by providing outside counselors, resources and referrals to assist employees and their family members via telephone consultations. A key to the program’s success is that any employee assistance received by employees and/or family members is strictly confidential. While an employer pays for the service, they have no idea who is using the service or why.

When an employer offers an EAP as part of their benefits portfolio, an employee may get assistance on issues like:

  • Workplace personality conflicts
  • Substance abuse
  • Mental health issues
  • Health and caregiver issues for self or loved one
  • Legal and family concerns
  • Financial counseling
  • Grief assistance

As HR consultants, The Employer Group sees firsthand how proactive, preventive efforts to help employees identify and resolve personal issues make financial and business sense.

* We are thrilled you are looking to our Newsfeed as a source of current HR information - after all, The Employer Group is your Human Resource Resource. One of the best features about our News Feed is that the entries are timely. You get up-to-date information on what’s going on in HR, right now. The downside is that the law doesn’t always stay the same. That means we can’t guarantee you are getting the most up-to-date information when reading through past entries. Please don’t take our News Feed and rely on it as legal advice. As you know, The Employer Group does not provide legal advice. If you’ve got questions about an entry, give us a call. We are more than happy to assist.