An Employee Assistance Program (EAP) is a work-based program designed to assist employees in resolving personal problems that may be adversely affecting the employee’s performance. It’s often available to both employees and their families to help workers remain productive at work.
Although this benefit is often available as part of other welfare or disability benefits, they are often little known to employees and rarely discussed by employers.
An EAP works by providing outside counselors, resources and referrals to assist employees and their family members via telephone consultations. A key to the program’s success is that any employee assistance received by employees and/or family members is strictly confidential. While an employer pays for the service, they have no idea who is using the service or why.
When an employer offers an EAP as part of their benefits portfolio, an employee may get assistance on issues like:
- Workplace personality conflicts
- Substance abuse
- Mental health issues
- Health and caregiver issues for self or loved one
- Legal and family concerns
- Financial counseling
- Grief assistance
As HR consultants, The Employer Group sees firsthand how proactive, preventive efforts to help employees identify and resolve personal issues make financial and business sense.